Position: Technical Support Engineer

Location: Eindhoven, Netherlands

Vacancy 2017051

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Shandong New Beiyang Information Technology Co., Ltd. (hereinafter referred to as ”SNBC”) is a new high-tech enterprise, which was established by Weihai Beiyang Electric Group Co., Ltd. in December 2002. SNBC has the registered capital of 600 million RMB. On March 23rd, 2010, SNBC listed on the small and medium-sized enterprise board of Shenzhen Stock Exchange (Stock no. 002376).

SNBC specializes in research and development, production, sales and service of thermal printing, identification as well as smart system integration products provides leading products and complete solutions for many industries in the world,  and is the only Chinese enterprise that has mastered core design manufacturing technologies of special printers, scanners and formed large scale production through independent innovation.

The wholesale company in the Netherlands of SNBC is looking for a hands-on Sales Manager capable of taking a major role in delivering outstanding sales results for our European Market.

Position Responsibilities


  • First and Second-level support. (Telephone, Email, On-site)
  • Products problem analysis and repairing: Poutine Technical Support of POS Printer, KIOSK printer, and Label Printer, etc (Firmware, software, hardware and produce test) for Channel customers in EMEA AREA.
  • Assisting in the preparation and execution of facility projects that include replacement, upgrade and improvement of Printer infrastructure and software systems.
  • Assist the Installation and maintenance of electrical and mechanical installations Execution and maintenance activities.
  • Preparation and support of customer implementation projects.
  • Product and repair training on-site at customers within Europe.
  • Assisting in handling day to day operational and technical tasks in order to adhere to agreed SLAs with clients and to maximize client satisfaction.
  • Expansion and support of the internal IT, such as work spaces, server and telephones.

Are you ready to push boundaries, inspire and most important, be yourself?

Apply today! We are looking forward to your application!

If you have any question regarding this position please leave a message in contact form below.

Vacancy number

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