O2O Store Manager

Location: Schiphol – The Netherlands

Vacancy number: 2019027


Parttime / fulltime 

Company Profile

Our client is a British multinational consumer goods provider of health, hygiene and home products. Now they are looking for a 
The first-ever O2O (online-to-offline, offline-to-online), or omnichannel, launch for the company will be a unique experience for consumers, combining both physical retail and e-commerce, with the ultimate objective of delivering a holistic ‘wow’ experience for consumers, and to convert to sales. The success of this project could transform the way the company approaches its go-to-market strategy and pave the path for a digital revolution.


Job Details

Position Responsibilities

Manage the store:

  • Track sales and measure against KPIs.

  • Responsible for the performance of the store and for meeting KPIs.

  • Address any issues within the store ASAP (e.g. technology breakdown, signage or equipment issues, etc.).

  • Key contact for the store (agency, landlord, 3rd parties, etc.).

  • Identify ways to optimize the consumer experience and boost sales.

  • Gather insights from the frontline.


Customer service

  • Serve consumers as Nutrition Consultant (will go through training), assisting with knowledge about our company and products.

  • Guide consumers through the in-store journey and experience.

  • Manage promotional staff.

Time period:

  • Beg/Mid-Sep2019 to End-Mar 2020, including training and with potential to extend.

  • Part- time \ full time availability 
Needed Skills

Position Requirements

  • Bilingual: fluent in Mandarin Chinese, English and ideally local language.
  • Sales, customer service, retail experience.
  • Interest in health and babies, nutrition experience ideal.
  • Passionate, energetic personality.
  • Professional, articulate (will serve as the face of MJN).
  • Proactive & creative with new opportunities.
  • Agile & reactive to issues that need to be resolved.
  • Dutch passport or resident permit required.

Terms of Service

What do we do with your information?

Your resume will be stored in our database for no longer than two years. It will never be shared with a third party without your prior knowledge and express permission.

If you have any question regarding this position please leave a message in contact form below.